Refund Policy
- No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and the Rashidham.com is not responsible for any refund once the processing stage has started.
- No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 2 (two) hours of making the payment, whereafter it is totally at the discretion of the Rashidham.com whether to issue refund.
- Any technical delay or glitch reported in the Rashidham.com during the processing of the request which includes generating reports by the service provider i.e. Astrologer shall not be eligible for claiming refund. The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.
- No refund shall be processed for the reason that in-correct information or data has been provided by You. The User agrees to be careful while providing any information to the Rashidham.com and must re-check the information filled before clicking on “Submit”. The User can request for change in the in-correct information or data entered provided, the request for such change has been made with the customer care within 1 (one hour) of execution of the service rendered by the service provider.
- No refund shall be processed for return of any damaged product. The User undertakes and agrees that by ordering any product as displayed on the Rashidham.com, the Registered User shall be fully responsible for any damaged caused to the product, post its delivery. For orders made via “Cash on Delivery” method of payment, the User shall be charged for the cost of the product as displayed by the Rashidham.com and the shipping/custom/courier charges as applicable, if the product is returned.
- Refund on pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the Rashidham.com and its agencies.
- You agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Rashidham.com will try to deliver the product ordered in an as-is condition as displayed on the Rashidham.com . The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
- The services offered and the products sold are strictly not meant to replace any philosophical, emotional or medical treatment. The Rashidham.com holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the Rashidham.com. The placing of order for buying such products or taking the services is solely on the discretion and will of the User and the Rashidham.com does not have any responsibility upon the products sold. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.
- No refund shall be processed for providing a wrong contact number for the purpose of availing the “Talk/call with Astrologer” feature. The User once opted for this feature is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.
- The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway, to & for cost of the shipping and/or courier charges (With regard to purchase of a product listed on the Rashidham.com), customs duty (if levied) and/or any other charges that may have been incurred by the Rashidham.com during processing and/or delivering the service, as applicable.
- In case the Rashidham.com or Payment gateway’s webpage, that is linked to the Rashidham.com, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
- In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Rashidham.com via customer care to confirm payment.
- In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
- However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. The Rashidham.com shall only retain the cost of one single order as intended to be placed by the User.
- If there are orders that the Rashidham.com is unable to accept and must cancel, the Rashidham.com at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the User’s order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded.
Legal Notices
1. Copyright
The copyright in the User Content on Rashidham Platform are owned by Rashidham. The User Content is subject to the various Terms and Conditions and other policies (together “Terms”) as provided on the Rashidham Platform, kindly ensure that you use the User Content only within the parameters as provided in the Terms. You are prohibited from using the User Content as your own without the prior permission of the content creator and Rashidham.
If you believe that any Astrologer/User has used copyright-protected work in the User Content posted on the Rashidham Platform, an option to report the User Content is provided and you can report the same by using the report button or if you believe your or someone else’s copyrights are being infringed upon through the Rashidham Platform, then let us know by writing to us at contact@Rashidham.com.
Please note that by claiming copyright infringement you are initiating a legal process, kindly be sure to consider whether fair use, fair dealing, or a similar exception to copyright apply before you report.
2. Trademark
The trademarks, service marks, logos displayed on the Rashidham Platform are owned by Rashidham (“Rashidham Marks”). If you haven’t received our permission, do not use the Rashidham Marks as your own or in any manner that implies sponsorship or endorsement or any relation to Rashidham.
A product or service branded with the Rashidham name or logo is a reflection of Rashidham. Unless you are one of our licensees, we don’t allow others to make, sell, or give away anything with our name or logo on it.
3. Other legal notices
In the event of any other disputes or claims arising from the use of the Rashidham Platform, please get in touch with us at contact@Rashidham.com.